About Us

Travel Sapphire Booking Terms

1. OUR CONTRACT
All bookings are made with Travel Sapphire. By requesting a quote for or booking any services or products, you and your clients acknowledge and confirm that you have read our booking terms and conditions, that you accept them without reservation as constituting the entire agreement between you and us which cannot be varied other than by an officer of Travel Sapphire in writing.

2. VALIDITY
All written quotes indicate the price for the Travel Products only, they do not, unless specified, indicate the availability of the Travel Products. A quote for Travel Products is valid for 7 days from the date the quote is sent to you.

3. DEPOSIT REQUIREMENT
You are required to pay a non-refundable deposit of $500 per person per trip for your booking to be confirmed. If your booking is made within 60 days of the departure date then the full amount is payable at the time of booking, within 24 hours of confirmation of the booking. Please note that a higher deposit is required for some selected other trips.

4. FINAL PAYMENTS
Payment of the balance of the trip price is due 60 days before the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.

5. CLIENTS DETAILS
In order for us to confirm your clients' travel arrangements, you must provide all requested details with the balance of the trip price. Necessary details include full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre- existing medical conditions your clients have which may affect their ability to complete their travel arrangements. On some more demanding trips we also require your clients to complete and forward a Self-Assessment form. Your booking cannot be confirmed without provision of these details.

6. CANCELLATION BY THE TRAVELLER
If you or your clients cancel some or all portions of your booking, cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel the trip: 60 days or more prior to departure, we will retain the deposit.
Between 31 and 59 days prior to departure, we willretain the deposit or 50% ofthe total booking cost; whichever is greater.
30 days or less prior to departure, we will retain 100% paid by you in connection with the booking.

• All accommodation as listed on the quote
• All transport listed on the quote
• Sightseeing and meals as listed on the quote
• The services of tour guides and/or group leader as described on the quote
• Internal flights between domestic destinations.
• International flightsfor Combinational tours.

Note that different cancellation conditions apply to some styles of trips and additional services. Your booking consultant will advise if differences apply. Please note that for certain travel arrangements the cancellation charge may be higher than those shown. In certain cases a 100% cancellation fee applies as soon as the booking is made, and the ticket is issued. You will be advised of different cancellation charges at time of booking. You/Your clients are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If your clients leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services. If your clients fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied by accommodation providers or third-party tour and transport operator fees.

7. CANCELLATION BY US
We may cancel a trip at any time up to 60 days before departure, subject to clause 12 (only relevant to small groups). We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events, it is not viable for us to operate the planned itinerary. If we cancel your clients' trip, you can transfer amounts paid to an alternate departure date or alternativelyreceive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that your clients may have incurred as a result of your/their booking included but not limited to visas, vaccinations, travel insurance excess or non-refundable flights. Please note that different cancellation conditions may apply to some styles of trips, your booking consultant will advise if differences apply.

8. BOOKING AMENDMENTS
Amendments to any arrangements made in conjunction with your clients' trip will incur a $100 administration fee per booking per change.This fee is in addition to any charges levied by hotels, ground operators or airlines. No amendments are permitted to the booking within 10 days of departure.

9. INCLUSIONS
The land price of the trip includes:
TRAVEL PROGRAMS / TERMS & CONDITIONS

10. PRICES & CONDITIONS Prices are:
a) Specified in Australian dollars (unless stated otherwise), include GST where applicable, and are subject to change without notice
b) Listed either per room or per person as stipulated on the quote
c) Net (not inclusive of your commission, which you have to add to the final booking document and pricing given to your clients)
d)Indicative only and subject to change until all of your booking details have been provided to us, we have confirmed your booking and you have paid in full and for the number of persons, items or time periods and on the conditions stated on the quote.

All Government taxes and charges imposed are included in the price and are subject to change. If there are any increase in such taxes, charges or supplier rates or any currency fluctuation which increase the price of your booking, we reserve the right to change the price you must pay by including the additional charges or amount (together with any applicable service fee and GST) at any time prior to our receipt of the full payment from you. We will notify you of any such price changes that result in your bookings being materially different from those prior to the change being effected and in respect of which we have already accepted your deposit. If so, and you do not wish to alter your bookings, you may cancel them and monies you have already paid will be refunded.
Any refund will be calculated at the currency exchange rate that applied when your booking was confirmed.

11. SMALL GROUPS & COMBINATION TRIPS (not relevant to private tours)
Our trips are guaranteed to depart once they have two fully paid traveler unless minimum group size specifically states otherwise. This means at times we can have small groups. In case of booking as part of a small group, many of our trips are designed to fit with other departuresto create a longer “combination” trip; this meansthat some of your clients' group may have already been travelling together for some weeks when they commence their trip.

12. EXCLUSIONS
Unless otherwise stated, the land price of the trip does not include:

• International flightsto and from Australia
• Tips
• Airport transfers, taxes and excess baggage charges unless specified
• Meals other than those specified on the quote
• Visa and passport fees
• Travel insurance
• Optional activities
• All personal expenses

If your clients would like to know how many people are booked on their trip or any combination trip it is part of, please ask prior to making the booking.

13. PASSPORT AND VISAS
Your clients must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which they will visit during their trip. Their passport must be valid for 6 months beyond the duration of the trip. It is their responsibility to ensure that they are in possession of the correct visas, permits and certificates for their trip. We are not responsible if they are refused entry to a country because they lack the correct passport, visa or other travel documentation.

14. TRAVEL INSURANCE
We strongly recommend travel insurance as it may protect your clients against forfeiture of payment, loss of deposits, cancellation charges, baggage loss, medical expenses, theft and other contingencies. It is recommended that your clients' travel insurance provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. We make no representations as to what your clients may recover under any